Main Chat Rooms > Connection Troubleshooting Two

Step Two

Now that we have established that Java is installed on your computer and is up to date, the problem(s) you are experiencing connecting to these chat rooms can only be caused by one of two things:

• You have a firewall (such as "Norton Internet Security" or "Zone Alarm") installed on your computer and it is blocking the Java applet from connecting you to these rooms. Please ensure you check any firewalls you have installed to enable access to this safe environment. Please view our Known Firewall Issues section for further assistance.

• Your computer/internet connection is not reading the contents of the Java applet accurately.

If you have already checked your firewall settings and are satisfied that they are configured appropriately, then we will attempt to connect you to the "Main Room" via an alternative Java program.

If you find this second Java applet fails to connect you, then click "Next" to be taken to step three of this troubleshooting guide.

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