Depression Chat Rooms > Login > Firewall Problems and Suggested Solutions

ZoneAlarm Internet Security Suite 7.0 +

• Momentarily disable this Internet security system to establish if this is the cause of your connection problem.

• If you can connect to the chat rooms without the ZoneAlarm Internet Suite being enabled, we suggest you switch to v6.5 (and use the firewall only).

• Uninstall v7.0 + and then download v6.5 directly from the ZoneAlarm website by Clicking Here.

• Once v6.5 is installed you might be prompted to upgrade, please do so as per the instructions within the firewall.

• Connect to the chat rooms, allowing the Java applet to connect to the internet.

Alternative Remedy (by "Birdman"):

• Bring up ZA [Zone Alarms] and click on IM Security.

• Click on settings tab and click advanced button.

•  Remove check for blocking IRC.

• Go to Zone Alarm Main Screen. Select the blocked IP. On the bottom there is a button to add IP to trusted area. Name it, and you are done.